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SUMMARY

ASM Global, the leader in privately managed convention centers and arenas, has an excellent and immediate opening for a Facility Maintenance Engineer at Osceola Heritage Park, Kissimmee, FL.  The maintenance engineer is responsible for all aspects of facility maintenance and event setup and teardown. All facility equipment including audio and visual, plumbing and electrical plants; lighting and climate control systems; roofing systems; telecommunications, food service and maintenance/cleaning equipment is operating properly and efficiently and maintained in good condition. Provide general facility maintenance and proper delivery of event-related utility services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
•    Assist with proper and efficient operation of the facilities Building Management System (BMS).
•    Provides technical support, oversees and/or assists with repairs and maintenance of all facility systems and equipment.
•    Help ensure all equipment is maintained according to factory specifications and appropriate PM information is entered into ASM Altum Maintenance Program.
•    Proper utilization of the Work Order and ASM Maintenance Manager systems.
•    Adherence to OSHA, NFPA and other applicable safety codes.
•    Analyzes needs and plan preventive maintenance programs and upgrades for systems.
•    Monitors repair activity to minimum downtown and disruption to facility event activity.
•    Setup and teardown event related services, phone and internet, power, A/V, and lighting.
•    Other job duties as assigned.
QUALIFICATIONS

•    Good communication skills
•    Working knowledge of major facility systems such as HVAC, electrical, security, mechanical and fire safety.
•    Ability to plan, organize, direct, and motivate the activities of maintenance staff.
•    Working knowledge of computer-controlled systems.
•    Ability to communicate on a technical level as needed to maintain facility operating systems.    

EDUCATION AND EXPERIENCE
•    Graduate of an accredited technical school.
•    Minimum of three years' experience in the operation and maintenance of a public assembly, hotel or other commercial facility.
•    Experience in operating a forklift and aerial lift preferred but willing to train.

SKILLS AND ABILITIES
•    Excellent organizational skills.
•    Ability to prioritize and to handle multiple projects simultaneously.
•    Good written, verbal and interpersonal skills required; ability to interact with all levels of staff including management.
•    Strong customer service skills.
•    Professional presentation, appearance and work ethic.
•    Ability to work irregular/extended hours, including night and weekend duties are required.
•    Proficient computer skills to operate BMS/other automated systems.
•    Microsoft Office (Word, Excel, Outlook)

PHYSICAL DEMANDS
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
•    Heavy lifting, climbing, stooping, crawling and equipment operation.
•    Must be able to lift 50 pounds.
•    Able to stand for long periods of time.
•    Working indoors and outdoors and is subject to adverse conditions.

NOTE
The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Applicants that need reasonable accommodation to complete the application process may contact 321-697-3333.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

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SUMMARY

This position is responsible for the maintenance and operation of all audio, lighting, and video production equipment within Osceola Heritage Park. Property production equipment includes video boards and messaging systems, LED lighting systems, spotlights, digital audio systems, and other A/V equipment.

QUALIFICATION

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

•    Manage and maintain all audio, lighting, and video equipment.
•    Update and maintain all technical drawings related to all audio and video equipment and signal paths.
•    Troubleshoot and repair equipment and provide technical support for events as needed.
•    Keep accurate inventory of tools, A/V testing devices, and related equipment.
•    Perform maintenance and preventive maintenance projects.
•    Manage all communications connectivity throughout the building.
•    Coordinate all video and audio routing throughout the facility.
•    Install, operate, maintain, and remove all equipment necessary for event production: audio consoles/systems, microphones, lighting boards/fixtures, cameras, Daktronics V7000 graphics system, video switchers, and TriCaster display systems.
•    Additional duties to be assigned depending on department needs.

EDUCATION AND EXPERIENCE

•    A minimum of 2 years of hands-on experience in a technical support role in the event industry including concerts, athletic events, and expos, or an equivalent combination of education and experience.
•    A minimum of 2 to 4 years’ experience in Audio/Video systems, including hardware and software, lighting systems controls, and troubleshooting skills.
•    Operate a personal computer using Windows, Office, and other standard office equipment.
•    Prior experience with video/matrix boards, at a fast-paced arena or like the venue is preferred, but not required, Daktronics experience preferred.

SKILLS AND ABILITIES

•    Must be able to troubleshoot, analyze, and prioritize technical information to make informed recommendations.
•    Ability to troubleshoot basic software/hardware problems.
•    Demonstrate proper knowledge and use of all procedures, techniques, machines, materials, equipment, and tools used in technical construction and maintenance.
•    Demonstrate proper knowledge and techniques in the use of lighting, sound, audiovisual, and rigging equipment used by Osceola Heritage Park.
•    Professional presentation, appearance, and work ethic.
•    Proven job reliability, diligence, and dedication.
•    Demonstrated excellent written and verbal communication skills, including the ability to successfully communicate and interface with all departments, as well as promoters and agents, assuring the finest levels of customer service
•    Must be able to interact with the public and vendors.
•    Must understand structured organizational techniques and excellent time management skills to multi-task in a fast-paced environment
•    Experience in operating a forklift is preferred.
•    Ability to work irregular / extended hours, including nights, weekends, and holidays a MUST.

PHYSICAL DEMANDS

•    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
•    While performing the duties of this job, the employee is regularly required to move around the facility; stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed for events.
•    The employee will be working at extreme heights, sometimes with the use of ladders and various other pieces of machinery to reach extreme heights.
•    The employee must occasionally lift and/or move up to 50 pounds.
•    This position requires stooping lifting, carrying, and substantial walking. Must be able to stand or sit for long periods of time.

NOTE
The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

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SUMMARY

ASM Global, the leader in privately managed convention centers and arenas has an excellent and immediate opening for a Groundskeeper at Osceola Heritage Park, Kissimmee, FL.  The Groundskeeper is responsible for maintaining the function and appearance of the facility, oversees the building grounds, and assures facility readiness for a smooth operation of events.

ESSENTIAL DUTIES AND RESPONSIBILITIES

•    Performs a variety of grounds maintenance tasks to include edging, mowing, trimming, waste and litter removal, fertilizing, laying sod and raking.  Spreads seed, plants foliage and shrubbery, aerates sports fields, lawns and soils, trims and maintains landscape.
•    Performs physically demanding tasks requiring use of heavy grounds keeping, maintenance and/or custodial equipment.
•    Performs general maintenance and upkeep of tools, equipment and machinery to include lubricates, services and fuels; performs routine light maintenance and repairs; cleans and maintains safe operation.
•    Operates lawn care equipment to include manual and riding lawn mowers, sports turf mowers, sand pros and tractors, sod cutters, trucks, weed-eaters, trimmers, edger, and blower.
•    Operates and maintains irrigation and drainage systems.
•    May utilize a wide variety of manual, gas and electric powered hand tools, to include a hammer, shovel, rake, screw drivers, wrenches, digging bar, chainsaw, chemical sprayer leaf blowers, weed eaters, hedge trimmers and edger.
•    Maintains buildings and equipment by keeping it clean and in a safe working order by emptying and cleaning waste receptacles, cleaning vents, fans and walls; clean equipment and tools after use and maintains cleanliness and order in storage areas.
•    Painting of facility fields, buildings – both exterior and interior, doors, etc., as needed
•    Event set-up and changeover to include moving, arranging, assembly and disassembly, setting and removal of items needed;
•    Responds to emergency situations to confine, resolve, or prevent injurious or otherwise hazardous conditions due to fallen debris, spills, broken windows, broken locks, etc.
•    Organizes and maintains inventory of maintenance supplies and tools.
•    Reports equipment malfunctions and facility maintenance needs to immediate supervisor.
•    Performs other duties as assigned or necessary.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the education, skill, and/or ability required. 
•    High School Diploma or GED;
•    Valid Florida Driver’s license.
•    Fluent in English including speaking and writing.
•    Excellent communication skills and a good working relationships with departmental personnel, supervisors and the general public;
                                               
PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
•    Ability to work at heights up to 20 feet;
•    Ability to regularly lift and/or move 50 – 100 pounds;
•    Required to use hands, reach, stoop, kneel, crouch, crawl, walk and stand for long periods of time;
•    Ability to work in an indoor and outdoor setting which may include exposure to extreme heat, cold, fumes, dust, mold, fiberglass and various chemicals;

NOTE

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodations or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Applicants that need reasonable accommodation to complete the application process may contact 321-697-3333.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

APPLY

SUMMARY

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for Operations Staff.  The successful candidate will be responsible for changing over the facility for events and maintaining the cleanliness of buildings and grounds.

ESSENTIAL DUTIES AND RESPONSIBILITIES
•    Event set-up and changeover to include moving, arranging, assembly and disassembly, setting and removal of items needed.
•    Equestrians event set up and changeover may include assembly and disassembly of animal penning.
•    General cleaning and upkeep of buildings, including buffing, dusting, sweeping, mopping, vacuuming, washing windows; cleaning toilets, urinals, mirrors, walls, arena seats, and trash cans.  

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  

•    High school diploma or equivalent.
•    Must be able to speak, read, and write English.
•    Previous event set-up and custodial experience preferred.
•    Forklift Certification or ability to acquire certification within 30 days of employment.
•    Experience with Aerial Lifts.
•    Ability to operate a Golf cart.
•    Ability to work independently or in a team environment. 
•    Ability to work flexible hours based on events, including daytime, evenings, weekends, and holidays, as needed.

COMPUTER SKILLS                               
•    Experience using Microsoft Outlook.

PHYSICAL DEMANDS  
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 
•    Required to use hands, reach, stoop, kneel, crouch, crawl, walk and stand for long periods of time.
•    Ability to regularly lift and/or move up to 50 pounds and over.  
•    Ability to work in high areas as needed.  
•    Ability to work in an indoor and outdoor setting and may be subjected to adverse actions.

WORKING ENVIRONMENT/CONDITIONS

•    Able to withstand loud concert-type settings, weather conditions.
•    Ability to work on indoor and outdoor events.

NOTE

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Applicants that need a reasonable accommodation to complete the application process may contact 321-697-3333.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

APPLY

SUMMARY

ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for a PT On Call- Cashier at Osceola Heritage Park. The cashier sells menu items at the concession stand, controls waste, and provides good customer satisfaction.

 

ESSENTIAL DUTIES AND FUNCTIONS

• Follow all policies and procedures of ASM Global.
• Assist in the setup of the stand prior to the event, (cooking pretzels, making hotdogs, etc.).
• Verify starting bank with money manager and handle money in accordance with cashier money handling policy.
• Keep track of all voids and over rings.
• Take orders from customers; Check ID for alcohol sales and enforce alcohol policy.
• Assist with keeping an accurate inventory count.
• Balance revenue sheet after each event.
• Help with post-event break down, (cleaning, putting stock away, etc.).
• Other duties as assigned.

 

QUALIFICATIONS

• Have a working knowledge of the Food & Beverage industry.
• Great customer service skills.
• Ability to work in a team environment.
• Ability to follow verbal and written instructions.
• Clean professional appearance, and ability to adhere to uniform policy.

 

EDUCATION AND WORK EXPERIENCE

• High School Diploma or Equivalent.
• Must obtain Safe Staff training within 90 days of employment.
• Must have cashier experience and excellent math skills.

 

PHYSICAL DEMANDS

• Must be able to stand for long periods of time.
• Must be able to work in a fast-paced environment.
• Must be able to work a flexible schedule including days, nights, weekends, and holidays if needed.

 

WORKING ENVIRONMENT

• Able to withstand loud concert-type settings, and weather conditions.
• Ability to work on indoor and outdoor events.

 

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

 

While performing the duties of this job, the employee is regularly required to sit for long hours; use hands to handle files, type and operate office machines; talk and hear on the telephone; Specific vision abilities required to perform this job include close vision to handle office correspondence.

 

NOTE: The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodations or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

APPLY

SUMMARY: Oversee the concession stands and handle operations, issues, and situations during an event, and control inventory during events.

 

ESSENTIAL DUTIES AND FUNCTIONS

• Verify the beginning and ending inventory counts in concession stands.
• Assist with the training of any new concession workers.
• Keeps track of ingoing and outgoing inventory.
• Ensure product is always stocked and available to guests.
• Help enforce all ASM Global/Savor policies and procedures including alcohol policies.
• Monitor the quality of food and presentation continuously.
• Provide excellent customer service skills.
• Ensure that all paperwork is filled out properly.
• Other duties as assigned.

 

QUALIFICATIONS

• Have a desire to work as a team.
• Excellent people and customer service skills.
• Be able to follow written and verbal instructions.
• Able to supervise other employees.
• Sound decision maker and knows when to concur with management if needed.
• Clean professional appearance, and ability to adhere to the uniform policy.

 

EDUCATION AND WORK EXPERIENCE

 

• Previous supervisor or management experience in the Food & Beverage industry is a plus.
• Must have some prior knowledge in the food service industry.
• Must obtain and maintain an approved sanitation class that is required by the state.
• Obtain SERV Safe training within 90 days of employment.

 

PHYSICAL DEMANDS

• Must be able to stand on their feet for long periods at a time.
• Be able to work in a fast-paced environment.
• Must be able to work a flexible schedule including days, nights, weekends, and holidays if needed

 

WORKING ENVIRONMENT/CONDITIONS

• Able to withstand loud concert-type settings and weather conditions.
• Ability to work on indoor and outdoor events.

 

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

Applicants that need reasonable accommodations to complete the application process may contact 321-697-3333

 

ASM Global is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

 

APPLY

SUMMARY

ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for part-time Food and Beverage Warehouse Staff. The Warehouse Staff provides support to the F&B Dept. by maintaining inventory levels and stocking stands.

ESSENTIAL DUTIES AND FUNCTIONS

•    Prepare product requisition forms for deliveries and transfers.
•    Help receive deliveries.
•    Able to use stock sheets.
•    Assist with keeping accurate inventory records.
•    Assist in pre-event set-up and post event breakdown.
•    Transfer product before, during, and after events.
•    Follow all policies and procedures of SMG including adhering to uniform policy.
•    Other duties as assigned.

QUALIFICATIONS

•    Good customer service skills.
•    Clean professional appearance.
•    Ability to work in a fast-paced team environment or independently.
•    Ability to follow written and verbal directions with minimum supervision.
•    Ability to work flexible hours (days, nights, weekends, and possibly holidays)

EDUCATION AND WORK EXPERIENCE

•    High School diploma or GED required.
•    Food and Beverage industry experience.
•    Warehouse experience desired, but not required.

PHYSICAL DEMANDS

•    Ability to lift repetitively up to 50 pounds.
•    Ability to move about, stand and walk for prolonged periods of time.

WORKING ENVIRONMENT/CONDITIONS

•    Ability to work indoors and outdoors as required by event.
•    Ability to withstand high noise levels during concerts and other events.

NOTE

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Applicants that need reasonable accommodations to complete the application process may contact 321-697-3333.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

APPLY

SUMMARY

ASM Global, the leader in privately managed public assembly facilities, has an excellent opportunity for part-time Event Staff at Osceola Heritage Park, Kissimmee, Florida.  The Event Staff are responsible for directing patrons to their seats for shows or events by demonstrating excellent customer service skills, responding promptly to customer needs and requests for service and assistance.  The successful candidate must be able to work independently and handle most questions without assistance, and efficiently and courteously answer questions concerning pricing, seating, events, facility layouts and amenities.  

ESSENTIAL DUTIES AND RESPONSIBILITIES

•    Greet each guest with a smile and encourage them to enjoy their visit to our facilities
•    Listen attentively to patrons' questions, concerns or suggestions and be prepared to answer their questions
•    Inspect your assigned areas for any safety hazards or seating irregularities prior to opening the doors; report any problems to the Event Manager on duty
•    Knowledge of the locations of the nearest restrooms, drinking fountains, smoking sections and concession stands
•    Face the incoming patrons (not the floor) while standing at the top of your section or in the center of your passageway
•    Constantly scan the seating areas for any unusual happenings
•    Scan your assigned area for cans, bottles, and any alcohol related problems
•    Be alert for any objects being thrown from the seating areas and from areas above your area
•    Watch for seat jumpers to protect the integrity of the tickets
•    Prevent patrons and vendors from blocking walkways and aisles
•    Advise patrons who are smoking that it is prohibited in the seating areas and direct them to the designated smoking areas outside
•    Direct and control the exiting of Patrons in the event of an emergency evacuation
•    Report any incidents to the Event Manager on Duty
•    Report any medical emergencies to a Manager on Duty; assist in completing an incident report, if necessary
•    Thank patrons for attending the event and conduct a thorough search of your assigned area for any items left behind
•    Turn in all lost and found articles to the Information/Customer Service desk
•    Ability to use and operate Ticket Master Scanner to scan bar code on ticket
•    Require each person entering the facility to have a valid ticket
•    Examine patron’s ticket for valid date, proper facility, show time and seat location
•    Knowledge of reading the ticket text to direct patrons to their seats 
•    Take tickets at a pace to keep patrons steadily moving into the facility
•    Direct or escort patrons with ticket problems to the customer service desk or Event Manager on Duty
•    Other job duties as assigned

QUALIFICATIONS

•    Must be able to speak, read and write English
•    Professional attitude and appearance
•    Ability to listen and follow instructions
•    Ability to work independently and in a team environment
•    Good communication, customer service and sense of public relation skills
•    Good organizational and problem solving skills
•    Ability to work flexible hours including daytime, evening, weekends and holidays as needed    

EDUCATION AND EXPERIENCE

•    High school diploma or general education degree (GED)
•    Guest services background preferred

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
•    Ability to stand for long periods of time required
•    Ability to use hands to handle tickets
•    Ability to see up close and far away
•    Must be able to climb stairs and move quickly from one area to another in a safe manner under restricted lighting
•    Constant reaching, standing, walking and stooping
•    Occasional lifting and carrying up to 20lbs
•    Performing work through repetitive eye/hand coordination

WORKING ENVIRONMENT

The working environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
•    High noise level 
•    Exposure to weather conditions
•    Restricted lighting

 
NOTE

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Applicants that need reasonable accommodation to complete the application process may contact 321-697-3333.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

APPLY